Privacy Policy.

At ThePadelShop we set a high value on our customers’ privacy and security. We do not share nor sell your personal information or your e-mail with anyone.  We use a secure platform, PayPal, to process all payments.

What information do we retain?  

We only retain your email.  We like to keep our customers informed and send them great discounts on their birthdays.  However, if you would like to unsubscribe from our emailing list you can do so at any time.  To unsubscribe please send us an email to

Returns and exchange policy (all products except paddle racquets):

At ThePadelShop we strive to achieve the highest level of customer satisfaction.  We offer a 90 day period to return purchased items if you are not 100% satisfied with the product. The item must be in its original packaging and still in new condition in order to be returned.  New condition means the product cannot have been used and it cannot have scratches, the tags must still be attached, etc.

Returns and exchange policy (paddle racquets):

We will accept the return of a paddle racquet within 30 days of the purchase date as long as the paddle has not been used.  We will only accept paddles in new condition.  Paddles with sign of being used (i.e. scratches, tags removed, ball fuzz, plastic on handle removed, etc) cannot be returned.

Warranty Policy:

All of our paddle racquets come with a six-month warranty.  This warranty ensures the quality of the paddle (including manufacturing defects).  This warranty covers the nucleus/center of the paddle.  It does not cover cosmetic damage (such as chipped paint), or other things that do not affect the playability of the paddle. Paddles that have been exposed to heat, water, have been badly treated, or have been altered in any way will not be accepted and are not covered under the warranty.  If the model of the paddle you purchased is no longer available you will receive a full credit for that paddle which you will be able to use toward purchasing another paddle in our store.

Please feel free to contact us at 347 7224510 or send us an email to and we will be happy to help you resolve any questions your might have.

Shipments and returns

Your pack shipment

Packages are generally dispatched within 2 days after receipt of payment.

Shipping fees include handling and packing fees as well as postage costs only in the US. 

Boxes are amply sized and your items are well-protected.

  • Shipping costs are free from $60.00 in the US.
  • Shipping costs are $9.50 for orders under $60.00
  • Shipping for Canada $ 39.00 up to two items (paddles)


Secure payment

PayPal is one of the safest, most widely accepted ways to pay for your purchases on the Internet. It lets you use funds from either your bank account or credit card; and you can use it with confidence: Your transactions are protected by PayPal's sophisticated fraud prevention system. 

You don´t need a PayPal account to get started, you can pay through Paypal using your own credit card.